Last month, at SotMUS in Richmond, Virginia, I, along with Marjan Van de Kauter and Keara Dennehy, presented on “How to Use OSM Channel Data for Effective Communications”
Background:
The genesis of the project comes from Marjan Van de Kauter’s and my work piloting an OSM community engagement program for TomTom. To make sure we were communicating about TT’s organised editing correctly, we began tracking and organizing communications channels. As the list grew, we realized we needed a better tool, so we worked with a TomTom developer to build a webscraper that could show us in which channels the community was active.
Later, we brought Keara on board as a business analyst who could build a more robust tool to manage all of the data. By this time, we had realized that this information was something that the community could use at the global, regional and local level.
Then, when I left TomTom, but kept volunteering for the CWG and the OSM/F board on fundraising and communications, we saw additional applications for the data. So, we decided to create a proof of concept for a communication channel data store and present our first efforts and findings at the 2023 SOTM US in Richmond.
The Context:
As background, Marjan and I shared some of the results from the Communications Survey we conducted in May. I wrote about it here. Some of the findings were skewed, but we identified some interesting trends, including:
- Some respondents reported that they felt the forums have a hostile tone (35%)
- Many respondents said they were able to keep up with the conversations, both locally (60%) and globally (49%). Nearly 70% said that they got at least one useful response if they posted a question
- Respondents were more likely to read than post: 379 said they read daily or weekly and 152 said they posted daily or weekly
- Older respondents were more likely to use the Listservs or Community Forum, whereas younger respondents were more likely to use Discord or Reddit
